The Antwi Group is seeking an experienced, security-conscious, and highly organized IT & Digital Systems Department Manager to lead and develop our IT & Digital Systems Department.
The IT & Digital Systems Department Manager will be responsible for overseeing the technology systems that support The Antwi Group and its businesses, including company websites, internal systems, user accounts, computers, networks, cloud services, data storage, backups, software, cybersecurity practices, and technical support.
This individual will lead the company’s internal technology function while supervising systems administrators, web developers, WordPress administrators, IT support personnel, and other assigned technical staff.
As The Antwi Group continues to expand its digital operations, the Manager will help establish reliable, secure, documented, and scalable technology systems capable of supporting the organization’s long-term growth.
Key Responsibilities
- Lead and manage the IT & Digital Systems Department.
- Develop departmental technology standards, procedures, workflows, and documentation.
- Supervise Systems Administrators, Web Developers, WordPress Administrators, IT Support Specialists, Assistants, and other assigned personnel.
- Recruit, train, mentor, and develop technical personnel as the department grows.
- Oversee company computers, networks, websites, servers, cloud services, software, storage, and other technology resources.
- Establish procedures for company technology deployment, maintenance, updates, and replacement.
- Maintain an organized inventory of company technology equipment and software.
- Coordinate user-account creation, modification, access, and deactivation.
- Establish appropriate access-control procedures based on employee responsibilities.
- Oversee company email and business communication systems from a technical perspective.
- Coordinate technical onboarding and offboarding with Human Resources.
- Oversee website hosting, domains, DNS, SSL certificates, backups, updates, and related infrastructure.
- Manage technical requirements for The Antwi Group’s WordPress websites and other approved web platforms.
- Coordinate website maintenance, troubleshooting, performance optimization, and technical improvements.
- Establish appropriate website staging, testing, deployment, and change-management procedures.
- Oversee software updates and patch management for supported systems.
- Develop and maintain backup and recovery procedures.
- Regularly verify that critical backups are functioning appropriately.
- Establish cybersecurity policies and basic security standards.
- Coordinate malware protection, endpoint security, account security, and vulnerability-management activities.
- Establish procedures for reporting and responding to suspected security incidents.
- Monitor critical systems for technical problems and service interruptions.
- Coordinate troubleshooting and resolution of significant technology issues.
- Manage relationships with approved technology vendors, hosting companies, software providers, and outside technical professionals.
- Evaluate new software and technology before company adoption.
- Help establish technology budgets and purchasing priorities.
- Prepare technology reports, risk assessments, system documentation, and recommendations for senior management.
- Maintain appropriate confidentiality regarding company systems, credentials, infrastructure, and data.
Website & Digital Platform Management
The IT & Digital Systems Department may be responsible for technical administration of company websites and digital platforms.
Responsibilities may include:
- WordPress administration
- Elementor administration
- Website hosting
- Domain management
- DNS configuration
- SSL certificates
- Plugin management
- Theme management
- Website updates
- Website backups
- Database maintenance
- Website security
- Performance optimization
- Troubleshooting
- Forms and email integrations
- Careers systems
- Website analytics integrations
- Staging environments
- Deployment procedures
Design and marketing decisions may remain with the appropriate creative or Marketing departments, while IT manages the underlying technical systems.
Systems & Infrastructure
The Department Manager will oversee technology infrastructure appropriate for company operations.
This may include:
- Computers and workstations
- Networks
- Wi-Fi
- Routers and network equipment
- Servers
- Cloud platforms
- Storage systems
- Backup systems
- Printers and peripherals
- Business software
- Email systems
- User accounts
- Shared drives
- Remote-access systems
- Collaboration platforms
The specific technology environment may change as the organization grows.
Cybersecurity
Protecting company systems and information will be an important responsibility of this department.
The IT & Digital Systems Department Manager will help establish appropriate security practices involving:
- Multi-factor authentication
- Password-management standards
- Access control
- Software updates
- Security patches
- Endpoint protection
- Website security
- Email security
- Backup protection
- Malware prevention
- Phishing awareness
- Account monitoring
- Security incident reporting
- Access reviews
- Data protection
Significant security incidents or specialized cybersecurity matters may require coordination with qualified external security professionals.
Backup & Recovery
The Department Manager will establish procedures for protecting critical company data and digital systems.
Responsibilities may include:
- Automated backups
- Website backups
- Database backups
- File backups
- Cloud backups
- Backup monitoring
- Recovery procedures
- Restoration testing
- Backup retention
- Documentation
Backups should be periodically verified rather than assumed to be functioning simply because a backup process has been configured.
Technical Support
The Department Manager will oversee technical support provided to employees.
Support may include:
- Computer troubleshooting
- Software problems
- Account access
- Email issues
- Printer and peripheral problems
- Network connectivity
- Website problems
- Business-system access
- Password resets
- New-device setup
- Employee technology onboarding
- General technical assistance
Support requests should be documented and prioritized according to business impact.
Technology Procurement
The Manager may evaluate and recommend:
- Computers
- Workstations
- Networking equipment
- Storage
- Software
- Cloud services
- Backup services
- Security tools
- Website services
- Productivity platforms
- Technical equipment
Purchasing decisions must follow company approval and budget procedures.
Cross-Department Collaboration
IT & Digital Systems will support departments throughout The Antwi Group.
The Department Manager may work with:
Executive Leadership — technology strategy, budgets, risk, and major systems.
Operations & Administration — company systems and operational technology.
Human Resources — employee technology onboarding, offboarding, and access.
Marketing — websites, analytics, campaigns, and digital platforms.
Social Media — account security and approved technical integrations.
Graphic Design and Content & Media Production — storage, workstations, software, and creative technology.
Sales & Client Relations — CRM and client-management systems.
Business Development — technology requirements for new initiatives and partnerships.
Finance & Accounting — financial systems and technology purchasing.
Audio Engineering — studio computers, storage, networking, and technical infrastructure where responsibilities overlap.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Administration, Web Development, or a related field preferred.
- Significant professional experience in IT, systems administration, technical operations, web systems, or a related field.
- Previous management, supervisory, or technical-leadership experience strongly preferred.
- Strong knowledge of computer systems, networks, cloud services, and business technology.
- Experience administering user accounts and access permissions.
- Experience with website administration and hosting environments.
- Strong understanding of backup and recovery practices.
- Working knowledge of cybersecurity principles.
- Strong troubleshooting and problem-solving abilities.
- Strong documentation and organizational skills.
- Ability to manage multiple technical projects and priorities.
- Excellent written and verbal communication skills.
- Ability to explain technical matters to nontechnical employees and managers.
- Ability to handle confidential technical and company information appropriately.
Preferred Skills
Experience in one or more of the following areas is highly desirable:
- IT management
- Systems administration
- Network administration
- WordPress
- Elementor
- Website hosting
- DNS
- SSL
- Linux or Windows server administration
- Microsoft 365 or Google Workspace
- Cloud services
- Identity and access management
- Backup and disaster recovery
- Cybersecurity
- Endpoint management
- Database administration
- MySQL / MariaDB
- PHP
- HTML
- CSS
- JavaScript
- Website performance optimization
- Technical support
- IT documentation
- Vendor management
- Project management
Professional technology certifications are a plus but are not necessarily required.
Leadership Expectations
The IT & Digital Systems Department Manager will be expected to take ownership of The Antwi Group’s internal technology environment.
The successful candidate should be capable of building a professional technical team, establishing reliable systems, documenting technology, reducing unnecessary technical risk, developing employees, and planning infrastructure that can grow with the organization.
The Manager should prioritize security, reliability, recoverability, documentation, and maintainability rather than implementing technology simply because it is new.
Confidentiality & Access
IT personnel may have privileged access to company systems, websites, employee accounts, databases, internal files, administrative systems, and other sensitive technology.
The Department Manager must ensure that privileged access is used only for legitimate authorized business purposes.
Credentials, passwords, security keys, backup information, and other sensitive access information must be protected appropriately.
Location
Poconos, Pennsylvania
The position may involve office-based work, server and network maintenance, website administration, employee technical support, meetings, equipment installation, and project-specific scheduling.
Some technology maintenance, deployments, outages, or urgent technical problems may occasionally require evening, weekend, or irregular-hour availability.
Employment Type
Full Time
Department
IT & Digital Systems
Reports To
Senior Management / Executive Leadership
About The Antwi Group
The Antwi Group is a growing organization operating across creative, entertainment, media, and related business sectors. Our teams bring together creative talent, technical expertise, management, technology, production, and business development to build projects and opportunities designed for long-term growth.
Application
Interested candidates should submit an application outlining their relevant education, professional IT experience, systems-administration experience, website or web-platform experience, security knowledge, management experience, and leadership qualifications.
Applicants may also be asked to provide a résumé/CV, professional references, relevant technical certifications, or examples of systems, infrastructure, websites, or technical environments they have managed.
The Antwi Group is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law.