The Antwi Group is seeking an experienced, highly organized, solutions-oriented, and dependable Director / Manager of Operations & Administration to lead the organization’s Operations & Administration Department.
Working closely with Executive Leadership, the Director / Manager of Operations & Administration will oversee day-to-day business operations, administrative systems, facilities coordination, purchasing, vendor relationships, office procedures, records management, internal workflows, and operational support across The Antwi Group and its businesses.
The Manager will be responsible for helping transform company priorities into organized operating procedures while ensuring departments have the administrative resources, systems, facilities, and support necessary to perform effectively.
This position requires strong leadership, operational judgment, project-management ability, organization, communication, confidentiality, and the ability to coordinate activities across multiple departments.
Key Responsibilities
- Lead and manage the Operations & Administration Department.
- Develop and maintain operational procedures, administrative standards, and internal workflows.
- Supervise Operations Coordinators, Office Administrators, Administrative Assistants, Reception personnel, and other assigned employees.
- Recruit, train, mentor, and develop departmental personnel as the organization grows.
- Coordinate day-to-day administrative operations across The Antwi Group.
- Serve as a central operational point of coordination between departments.
- Translate approved leadership priorities into organized operational plans.
- Monitor operational projects, responsibilities, deadlines, and deliverables.
- Identify operational inefficiencies and recommend practical improvements.
- Develop repeatable procedures for recurring company activities.
- Coordinate office and facility operations.
- Oversee administrative purchasing and approved office expenditures.
- Coordinate vendor and service-provider relationships.
- Maintain appropriate vendor and service records.
- Coordinate approved purchasing requests with Finance & Accounting.
- Help establish purchasing and procurement procedures.
- Maintain administrative records and documentation.
- Oversee office supplies, equipment, furniture, and general operational resources.
- Coordinate meetings, company activities, and internal operational schedules when assigned.
- Assist with business continuity and emergency-preparedness planning.
- Coordinate facility access and operational security procedures with appropriate personnel.
- Work with IT & Digital Systems regarding office technology and infrastructure.
- Work with Human Resources regarding employee onboarding, workplace administration, and internal procedures.
- Support Executive Leadership with operational planning and implementation.
- Prepare operational reports, recommendations, budgets, and project updates.
- Maintain confidentiality regarding company operations, employees, vendors, finances, and strategic information.
Day-to-Day Operations
The Director / Manager will help ensure that routine company activities operate efficiently.
Responsibilities may involve:
- Office operations
- Department coordination
- Facilities
- Vendors
- Purchasing
- Supplies
- Administrative systems
- Internal communications
- Meeting coordination
- Scheduling
- Operational documentation
- Company records
- Equipment coordination
- Workplace logistics
- Operational projects
The Manager should establish clear ownership and procedures rather than allowing recurring operational responsibilities to remain informal.
Operational Planning
The Director / Manager may help convert company objectives into operational plans involving:
- Responsibilities
- Timelines
- Resources
- Department coordination
- Budgets
- Vendors
- Facilities
- Technology
- Administrative support
- Progress tracking
- Reporting
Significant operational initiatives should have clearly identified owners, deadlines, and expected outcomes.
Facilities & Workplace Operations
The Manager may oversee or coordinate:
- Office spaces
- Studios and shared facilities
- Meeting rooms
- Common areas
- Furniture
- Utilities
- Maintenance
- Cleaning services
- Building services
- Access procedures
- Safety coordination
- Repairs
- Facility vendors
- Workplace signage
- General facility readiness
Specialized building, electrical, security, fire-safety, or other regulated work should be performed by appropriately qualified professionals.
Purchasing & Procurement
The Operations & Administration Department may coordinate routine purchasing involving:
- Office supplies
- Furniture
- General equipment
- Administrative services
- Facility services
- Approved subscriptions
- Operational vendors
- General company resources
The Manager will work with Finance & Accounting to ensure purchasing follows approved budgets and authorization procedures.
Large, specialized, or department-specific purchases may require additional approval from appropriate company leadership.
Vendor Management
The Manager may coordinate relationships with vendors providing:
- Facility services
- Cleaning
- Maintenance
- Office supplies
- Equipment
- Shipping
- Printing
- Telecommunications
- Administrative services
- Professional services
- Other operational resources
Responsibilities may include tracking service quality, pricing, contracts, renewal dates, issues, and approved expenditures.
Legal & Business Affairs should review significant contracts when appropriate.
Records & Documentation
The Operations & Administration Department may maintain administrative records involving:
- Vendors
- Facilities
- Purchases
- Equipment
- Internal procedures
- Operational projects
- Meeting materials
- Administrative correspondence
- Business records
- Policies
- Service providers
- Company documentation
Records containing financial, legal, employee, or confidential information should follow the access requirements established by the responsible department.
Business Continuity & Emergency Coordination
The Director / Manager may help coordinate operational planning for situations such as:
- Power outages
- Internet outages
- Facility closures
- Severe weather
- Equipment failures
- Building problems
- Vendor interruptions
- Technology outages
- Other operational disruptions
The Manager will coordinate with IT, Human Resources, facilities personnel, Executive Leadership, and other appropriate departments.
Internal Process Improvement
The Manager should continually evaluate whether company operations can be improved through:
- Clearer procedures
- Better documentation
- Improved scheduling
- Appropriate technology
- Reduced duplication
- Better vendor management
- More efficient purchasing
- Stronger departmental coordination
- Improved recordkeeping
- Better project tracking
Process changes should improve reliability and accountability without creating unnecessary administrative complexity.
Cross-Department Collaboration
Operations & Administration will work extensively with departments throughout The Antwi Group.
Executive Leadership — operational strategy, priorities, and significant company initiatives.
Human Resources — onboarding, workplace administration, employee operations, and internal procedures.
Finance & Accounting — budgets, purchasing, vendors, expenses, and financial controls.
Legal & Business Affairs — contracts, vendor agreements, corporate documentation, and operational risk.
IT & Digital Systems — technology, systems, equipment, and business continuity.
Marketing & Social Media — campaigns, events, and operational resources.
Graphic Design & Content & Media Production — production resources, facilities, and logistics.
Audio Engineering — studio facilities, equipment coordination, and operational support.
Sales & Client Relations — client visits, meetings, and administrative coordination.
Business Development — partnerships, meetings, and new operational initiatives.
Operational Reporting
The Director / Manager may prepare reports involving:
- Operational projects
- Vendor performance
- Purchasing
- Facilities
- Administrative workload
- Operational expenses
- Upcoming needs
- Process improvements
- Operational risks
- Department performance
Reports should provide leadership with practical information for decision-making.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Management, Project Management, or a related field preferred.
- Significant professional experience in business operations, office management, administration, project management, or related work.
- Previous management or supervisory experience strongly preferred.
- Strong operational and organizational abilities.
- Demonstrated ability to develop and improve business processes.
- Strong project-management skills.
- Experience coordinating vendors and service providers.
- Understanding of purchasing and budget management.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities.
- Strong attention to detail.
- Ability to manage multiple projects and priorities.
- Ability to communicate effectively with employees at different organizational levels.
- Strong professional judgment.
- Ability to handle confidential business and employee information appropriately.
Preferred Skills
Experience in one or more of the following is highly desirable:
- Operations management
- Office management
- Business administration
- Project management
- Facilities coordination
- Vendor management
- Purchasing
- Procurement
- Budget management
- Process improvement
- Records management
- Business continuity
- Event coordination
- Administrative systems
- Multi-department operations
- Entertainment, media, technology, or creative-industry operations
Professional certifications in project management, operations, facilities, or related disciplines are a plus but are not necessarily required.
Leadership Expectations
The Director / Manager of Operations & Administration will be expected to take ownership of the company’s operational infrastructure.
The successful candidate should demonstrate:
- Leadership
- Organization
- Accountability
- Professional communication
- Resourcefulness
- Operational judgment
- Confidentiality
- Problem-solving
- Follow-through
The Manager should be capable of identifying operational problems before they significantly interfere with company activities whenever reasonably possible.
Career Development
As The Antwi Group grows, the Operations & Administration Department may expand to include specialized responsibilities involving facilities, procurement, project management, executive administration, and other operational functions.
Strong performance may lead to broader operational leadership responsibilities within the organization.
Confidentiality
The Director / Manager may have access to confidential operational plans, employee information, vendor pricing, contracts, budgets, company records, facility information, and strategic business information.
Confidential information must only be accessed and shared for authorized business purposes.
Location
Poconos, Pennsylvania
The position will primarily involve office-based and facility-based work and may require movement between company workspaces, studios, meetings, events, vendors, and other approved locations.
Operational issues, company events, facility matters, or significant projects may occasionally require evening, weekend, or irregular-hour availability.
Employment Type
Full Time
Department
Operations & Administration
Reports To
Senior Management / Executive Leadership
About The Antwi Group
The Antwi Group is a growing organization operating across creative, entertainment, media, and related business sectors. Our teams bring together creative talent, technical expertise, management, financial discipline, technology, production, operations, and business development to build projects and opportunities designed for long-term growth.
Application
Interested candidates should submit an application outlining their relevant education, professional operations or administrative experience, management experience, project-management abilities, vendor-management experience, and leadership qualifications.
Applicants may also be asked to provide a résumé/CV, professional references, relevant professional certifications, or other information demonstrating their qualifications.
Applicants should not submit confidential operational documents, vendor information, proprietary procedures, or other materials belonging to current or previous employers.
The Antwi Group is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law.