The Antwi Group is seeking an experienced, analytical, highly organized, and integrity-driven Quality & Compliance Manager to join our Quality Assurance & Compliance Department.
Working under the direction of the Director / Manager of Quality Assurance & Compliance, the Quality & Compliance Manager will manage day-to-day quality-assurance and compliance activities across The Antwi Group and its businesses.
The Manager will coordinate internal process reviews, monitor compliance requirements, maintain corrective-action programs, support policy and procedure management, oversee documentation controls, coordinate quality-improvement activities, prepare management reports, and help departments implement approved standards and procedures.
This position will work across creative, operational, technical, financial, administrative, and corporate functions and requires excellent judgment, objectivity, communication, analytical ability, documentation skills, discretion, and attention to detail.
Key Responsibilities
- Manage day-to-day quality-assurance and compliance activities.
- Implement standards established by the Director / Manager of Quality Assurance & Compliance.
- Coordinate scheduled internal process reviews.
- Develop review plans and supporting documentation.
- Evaluate whether approved procedures and controls are being followed.
- Document review findings objectively.
- Coordinate corrective-action plans.
- Track corrective actions through completion.
- Verify completion of corrective actions when appropriate.
- Escalate significant or overdue matters.
- Maintain quality and compliance trackers.
- Help maintain the company compliance calendar.
- Monitor assigned licenses, certifications, registrations, inspections, and other recurring requirements.
- Coordinate policy and procedure reviews.
- Maintain appropriate document-control practices.
- Support departments in developing and improving procedures.
- Help identify recurring process problems.
- Coordinate root-cause analysis when appropriate.
- Support continuous-improvement initiatives.
- Prepare quality and compliance reports for management.
- Coordinate appropriate training requirements with Human Resources and subject-matter experts.
- Support vendor and contractor compliance processes.
- Maintain organized quality and compliance records.
- Supervise assigned Quality Assurance Specialists, Compliance Coordinators, and support personnel.
- Maintain confidentiality regarding reviews, findings, investigations, employee information, and company operations.
Internal Review Management
The Quality & Compliance Manager may coordinate internal reviews involving:
- Operational procedures
- Documentation
- Required approvals
- Recordkeeping
- Internal controls
- Policy adherence
- Training completion
- Corrective actions
- Vendor documentation
- Quality standards
- Other approved areas
Reviews should be appropriately scoped and based on documented requirements.
Review Planning
Review plans may identify:
- Objective
- Scope
- Department
- Applicable procedure or requirement
- Review period
- Required records
- Review methodology
- Assigned personnel
- Expected completion date
- Reporting requirements
The Manager should ensure reviews remain focused on relevant business and compliance requirements.
Review Documentation
Review records may contain:
- Scope
- Documents reviewed
- Personnel consulted
- Observations
- Findings
- Supporting evidence
- Corrective actions
- Responsible owners
- Deadlines
- Follow-up requirements
Findings should distinguish documented facts from recommendations or professional analysis.
Findings Management
Findings may involve:
- Missing documentation
- Incomplete approvals
- Process inconsistencies
- Control weaknesses
- Training gaps
- Outdated procedures
- Recordkeeping problems
- Repeated errors
- Unresolved corrective actions
- Other process concerns
Findings should be evaluated according to their actual business significance.
Corrective Actions
The Manager may coordinate corrective-action records containing:
- Finding
- Responsible department
- Root cause when appropriate
- Required action
- Responsible owner
- Target date
- Current status
- Supporting evidence
- Verification
- Closure date
Corrective actions should be practical, appropriately documented, and designed to reduce recurrence.
Corrective-Action Follow-Up
Responsibilities may include:
- Monitoring deadlines
- Requesting status updates
- Reviewing completion evidence
- Coordinating follow-up reviews
- Escalating overdue actions
- Closing completed actions when appropriate
Corrective actions should not be considered complete solely because a target date has passed.
Root-Cause Analysis
For recurring or significant problems, the Manager may facilitate analysis addressing:
- What happened
- When it occurred
- Where the process failed
- Why the issue occurred
- Whether similar issues occurred previously
- Whether responsibilities were clear
- Whether training was adequate
- Whether controls were effective
- What changes could reduce recurrence
The objective should be process improvement rather than unnecessary blame.
Continuous Improvement
The Manager may help departments improve:
- Accuracy
- Reliability
- Efficiency
- Documentation
- Communication
- Workflow
- Controls
- Training
- Customer or client experience
- Operational consistency
Improvement activities should be measurable when practical.
Compliance Calendar Management
The Manager may oversee tracking of:
- Business registrations
- License renewals
- Insurance documentation
- Professional certifications
- Required inspections
- Training deadlines
- Policy-review dates
- Contractual compliance dates
- Internal-review dates
- Other recurring requirements
Each requirement should have an identified responsible owner.
Policy & Procedure Management
The Quality & Compliance Manager may help maintain:
- Policy title
- Procedure title
- Document owner
- Version
- Approval
- Effective date
- Review date
- Revision history
- Current status
Only approved current versions should be represented as active company procedures.
Document Control
Document-control responsibilities may include:
- Naming conventions
- Version control
- Approval records
- Distribution
- Access controls
- Review schedules
- Archiving
- Retention
Sensitive documentation should remain appropriately restricted.
Compliance Monitoring
The Manager may support monitoring involving:
- Internal company policies
- Business requirements
- Contractual requirements
- Documentation standards
- Required training
- Vendor requirements
- Workplace requirements
- Information practices
- Safety requirements
- Other assigned obligations
Questions requiring legal interpretation should be referred to Legal & Business Affairs or appropriately qualified legal counsel.
Training Coordination
The Manager may work with Human Resources and appropriate subject-matter experts to coordinate training involving:
- Company policies
- Compliance requirements
- Documentation standards
- Internal controls
- Confidentiality
- Workplace safety
- Ethical conduct
- Quality procedures
- Other approved topics
The Manager may help track completion but should not provide specialized instruction outside their qualifications.
Quality Metrics
Where useful, the department may monitor indicators such as:
- Error rates
- Repeated findings
- Corrective-action completion
- Overdue corrective actions
- Review completion
- Documentation accuracy
- Training completion
- Process exceptions
- Customer or client concerns
- Other relevant quality indicators
Metrics should be used to identify trends and improvement opportunities rather than simply generate numbers.
Management Reporting
Reports may include:
- Reviews completed
- Open findings
- Significant findings
- Corrective-action status
- Overdue actions
- Compliance deadlines
- Process trends
- Training status
- Areas requiring management attention
Reports should be accurate, concise, and proportionate to the matters being reported.
Vendor & Contractor Compliance
Working with Procurement & Vendor Management and other departments, the Manager may help monitor appropriate vendor requirements involving:
- Required documentation
- Insurance
- Certifications
- Contractual requirements
- Approved procedures
- Service-quality concerns
- Corrective actions
Vendor selection and commercial negotiations remain the responsibility of authorized Procurement personnel.
Quality Across Creative Operations
The Antwi Group may operate recording, media, photography, design, marketing, and other creative functions.
Quality Assurance may support these departments by helping establish consistent processes for:
- Documentation
- Reviews
- Approvals
- File management
- Delivery procedures
- Quality checks
- Corrective actions
Creative decisions remain with appropriate creative and department leadership.
Ethics & Professional Integrity
The Quality & Compliance Manager must demonstrate:
- Objectivity
- Integrity
- Confidentiality
- Fairness
- Accuracy
- Professional judgment
- Appropriate independence
Potential conflicts of interest involving assigned reviews should be disclosed.
Escalation
Significant matters should be escalated based on considerations such as:
- Legal or regulatory implications
- Financial impact
- Safety impact
- Client or customer impact
- Operational disruption
- Repeated occurrence
- Severity
- Failure to complete corrective actions
Escalation should be factual and appropriately documented.
Cross-Department Collaboration
Director / Manager of Quality Assurance & Compliance — department strategy, significant findings, and escalation.
Executive Leadership — significant quality, risk, and compliance matters.
Legal & Business Affairs — legal requirements and regulatory interpretation.
Human Resources — policies, training, and employment procedures.
Finance & Accounting — internal financial controls and documentation.
Operations & Administration — operational procedures and quality.
Project Management — project standards and governance.
IT & Digital Systems — technology and information controls.
Security & Safety — security, safety, and emergency procedures.
Facilities & Property Management — facility requirements.
Procurement & Vendor Management — supplier and purchasing controls.
Creative and Operating Departments — department-specific quality processes.
Qualifications
- Bachelor’s degree in Quality Management, Business Administration, Compliance, Risk Management, Finance, Operations, or a related field preferred.
- Professional experience in quality assurance, compliance, audit, internal controls, process improvement, operations, or related work.
- Previous supervisory or management experience preferred.
- Strong understanding of review, documentation, and corrective-action processes.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Strong organizational abilities.
- Ability to evaluate processes objectively.
- Strong professional integrity.
- Ability to manage multiple reviews and deadlines.
- Ability to work effectively across departments.
- Ability to maintain confidential and sensitive information.
Preferred Skills
Experience in one or more of the following is highly desirable:
- Quality assurance
- Corporate compliance
- Internal audit
- Internal controls
- Risk management
- Corrective and preventive action
- Root-cause analysis
- Process improvement
- Policy management
- Documentation control
- Quality-management systems
- Compliance monitoring
Relevant certifications in quality management, compliance, audit, risk management, Lean, Six Sigma, process improvement, or related disciplines are a plus.
Professional Expectations
The successful candidate should demonstrate:
- Integrity
- Objectivity
- Accountability
- Organization
- Analytical thinking
- Professional communication
- Diplomacy
- Confidentiality
- Attention to detail
- Problem-solving
- Strong follow-through
Career Development
A potential career path may include:
Quality & Compliance Manager → Director / Manager of Quality Assurance & Compliance → Senior Director / Head of Quality & Compliance → Vice President of Risk / Compliance / Business Operations
Professional development may include advanced quality-management, compliance, audit, risk-management, process-improvement, or leadership credentials.
Confidentiality
The Quality & Compliance Manager may have access to internal reviews, findings, corrective actions, employee information, contracts, financial controls, business processes, company policies, incidents, and other highly sensitive information.
Such information must only be accessed, used, and shared for legitimate authorized company purposes.
Location
Poconos, Pennsylvania
The position will primarily involve office-based work but may also require reviews within studios, production environments, company facilities, project locations, or other business settings.
Reviews, training, deadlines, investigations, or significant compliance matters may occasionally require travel, evening, weekend, or irregular-hour availability.
Employment Type
Full Time
Department
Quality Assurance & Compliance
Reports To
Director / Manager of Quality Assurance & Compliance
About The Antwi Group
The Antwi Group is a growing organization operating across creative, entertainment, media, and related business sectors. Our teams bring together creative talent, technical expertise, management, financial discipline, technology, production, operations, and business development to build projects and opportunities designed for long-term growth.
Application
Interested candidates should submit an application outlining their education, professional quality-assurance, compliance, audit, internal-control, process-improvement, or related experience, management experience, and other relevant qualifications.
Applicants may also be asked to provide a résumé/CV, professional references, relevant certifications, or other information demonstrating their qualifications.
Applicants should not submit confidential audit reports, compliance findings, investigation materials, employee records, client information, financial records, proprietary procedures, or other confidential materials belonging to current or previous employers, clients, or business partners.
The Antwi Group is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law.